Terms and Conditions

Introduction and License

19Rich is operated under the License issued by the Kahnawake Gaming Commission, allowing us to provide a wide range of online gaming services, including real-money gambling services focused on online pokies. By accessing our platform, you agree to comply with these Terms and Conditions in full.

Eligibility

To participate in the services offered by 19Rich, you must be at least 18 years of age. Users from jurisdictions where online gambling is prohibited are not permitted to create an account or access the services. It is your responsibility to ensure that your participation complies with local laws and regulations.

Account Rules

• Only one account is permitted per person. Multiple accounts may lead to account suspension or termination.
• All players must undergo mandatory Know Your Customer (KYC) verification to confirm their identity, age, and address.
• You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• Any misuse of your account, including sharing credentials or allowing unauthorized access, could result in account suspension or termination.

Deposits and Withdrawals

• All deposits must be made using approved payment methods as outlined on the platform.
• You are required to verify your identity prior to making withdrawals, which may include providing documentation to comply with Anti-Money Laundering (AML) regulations.
• Withdrawal requests will be processed within a reasonable timeframe, typically within 24 to 72 hours, depending on the payment method used.
• All transactions are subject to monitoring for compliance with AML obligations and may be reported to relevant authorities if suspicious activity is detected.

Prohibited Activities

• Any form of cheating, fraud, bonus abuse, or exploitation of system errors is strictly prohibited.
• The use of bots or automated systems to manipulate gameplay or outcomes is not allowed.
• Engaging in any unauthorized manipulation of games or services will result in account suspension and possible legal action.

Limitation of Liability and Termination

19Rich reserves the right to suspend, restrict, or permanently close accounts if we find violations of these Terms and Conditions, regulatory requirements, or any suspicious activity. This includes, but is not limited to, breaches related to KYC obligations, AML compliance, or any other activity that may compromise the integrity of our services.

Bonus Terms and General Promotional Conditions

• Bonuses and promotions are subject to specific terms that will be outlined at the time of the offer. It is your responsibility to read and understand these terms.
• Bonuses may require a minimum deposit or are subject to wagering requirements before any winnings can be withdrawn.
• 19Rich reserves the right to modify or withdraw bonuses at any time without prior notice.

Fair Play and Game Integrity Rules

• All games are designed to be fair and to provide a random outcome. We utilize certified Random Number Generators (RNG) to ensure the integrity of our games.
• Players are encouraged to engage in fair play and to report any suspected irregularities to the support team for investigation.

Fraud Prevention and Security Monitoring

• 19Rich employs strict security measures to protect user data and prevent fraud. Regular monitoring is conducted to detect and prevent any unauthorized activity.
• Any suspicious account behavior may lead to immediate suspension while investigations are conducted.

Dispute Resolution and Complaint Handling Process

• In the event of a dispute regarding your account or gameplay, you are encouraged to contact the support team for resolution.
• If the matter cannot be resolved directly with the support team, you may escalate your complaint to an independent adjudicator as specified by the Kahnawake Gaming Commission.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts within Australia.

Responsible Gambling Measures and User Protection Tools

• 19Rich is committed to promoting responsible gambling and offers various tools to assist players in managing their gambling activities.
• Players may set deposit limits, wager limits, and time limits to help control their gaming experience.
• Self-exclusion options are also available for players who wish to take a break from gambling.

By using the services of 19Rich, you confirm that you have read, understood, and agreed to these Terms and Conditions. Please review these terms regularly, as they may be updated from time to time.