Privacy Policy

This Privacy Policy outlines how 19Rich, operating under the Kahnawake Gaming Commission license, collects, uses, and protects your personal information when you access our online casino services, including online pokies. We are committed to safeguarding your privacy and ensuring that your personal data is handled in accordance with applicable data protection laws and gambling regulations in Australia.

Information We Collect

When you register for an account at 19Rich, we collect various types of information, including:

• Registration Data: This includes your name, date of birth, address, and other identifying information necessary to establish your account.
• Payment Details: We collect information related to your payment methods for processing transactions, including credit card information and other financial data.
• Technical Logs: We may collect technical data such as IP addresses, browser types, and device information. This data helps us understand how users interact with our platform and improve user experience.
• Cookies: Our platform uses cookies to enhance functionality and track performance. Cookies are small files placed on your device to help us remember your preferences and improve your visits.

Purpose of Data Usage

The information we collect is used for several purposes, including:

• Account Management: To set up and manage your account, including verifying your identity and ensuring compliance with our terms and conditions.
• Marketing Communication: With your consent, we may send you promotional materials, updates, and newsletters related to our offerings and services.
• Anti-Fraud Checks: To monitor and prevent fraudulent activities on our platform, ensuring a safe gaming environment.
• AML Compliance: To comply with Anti-Money Laundering regulations, we may need to collect and process your data for verification purposes.
• KYC Procedures: We are required to perform Know Your Customer checks to verify your identity and age, ensuring responsible gambling practices.

Data Sharing

We may share your personal information with third parties in the following circumstances:

• Disclosure to Payment Providers: We share your information with payment service providers to facilitate transactions and manage payments securely.
• Verification Partners: We may disclose your personal data to third-party verification partners for identity verification and fraud prevention.
• Regulatory Authorities: We may be required to share your information with law enforcement or regulatory bodies where required by law or to comply with applicable regulations.

User Rights

You have the following rights regarding your personal data:

• Right to Access: You have the right to request access to the personal data we hold about you. This allows you to verify the accuracy of your data and understand how it is being used.
• Right to Request Deletion: You may request the deletion of your personal data, subject to certain exceptions where we are required to retain the information for legal or regulatory purposes.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.

To exercise any of these rights, please contact our support team for assistance.

Cookie Policy

19Rich employs both essential and analytical cookies to optimize your experience on our platform:

• Essential Cookies: These cookies are necessary for the functioning of our website, enabling you to navigate and use its features securely. Without these cookies, certain services cannot be provided.
• Analytical Cookies: These cookies allow us to collect data on how our website is used, helping us to analyze performance and improve our services. This includes tracking user interactions and gathering insights into user behavior.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. This includes encryption, firewalls, and secure data storage solutions. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website. It is your responsibility to review this policy periodically for any updates.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact our support team. We are committed to addressing your inquiries promptly and thoroughly.